Hearth and Chimney technology has changed since "August West" first
started advertising in Mother Earth News in the 1970s when your only
choice was a metal box and a brick chimney. Modern hearth appliances
have stringent installation requirements, UL Listings, and complex
electronics and circuitry. Today's "modern sweep" is a technician who
needs a knowledge of psychics and electronics as well as fire codes.
Our classes are designed to help you increase your productivity, the
services you can offer your customers, and your bottom line.
Selling a stove/insert creates a customer, providing professional
service after the sale keeps them. Happy customers are repeat customers,
and provide referrals.
Many companies lose money on service calls because the technician does
not truly understand how the product works, and how to diagnose issues.
(Removing parts and slapping in new ones until "something works" is a
waste of time, expensive parts and makes your company look like they
have no idea what they are doing. Hardly the professional, competent
image you want to present).
Even your initial phone conversations with a customer who has a problem
will be more effective, as you will know what questions to ask to narrow
down the diagnosis before you leave the shop, and what parts and tools
you need to bring. This cuts down on repeat service calls for the same
problem, which in turn keeps you from losing money on service.
Diagnostics and Repair
This is a hands on, non-brand specific class. Students will be
learning on a variety of working units, including burning units.
This class is designed to provide an in depth knowledge of the theory
and application of pellet control systems. It will cover how to service,
troubleshoot and repair different types of pellet stoves including:
- Basic Electrical and Electronics, and how they apply to pellet
- Burn Systems
- Feed Systems
- Heat Delivery Methods
- Component Function and Testing
- Wiring Harness Diagnostic and Repair
- Safety Systems
- Tools and Test Equipment
Due to the extensive amount of material and hands on training this is
a 2 day class. If enough people are interested to qualify we will hold
the NFI Pellet Review and Exam the following day.
This class earns 12
Technical CEUs for NFI and CSIA re-certifications.
Cost of class is $600 (includes both days, coffee and breakfast
items, soda, lunches)
HPBA and NCSG members receive a $50 discount on registration.
Additional $50 discount for 2nd (or more) person from the same company.
Attendees will be given a coupon for $20
joining chimneys.com (for people who aren't already premium members).
This is a great site! We have been premium members since it was offered
and have found it very beneficial. Thank you Oliver Beauchemin
Olympia Chimney will also be offering a bonus for
attendees! More to come!
Please contact Laura at 603-755-4835 for registration details, or
please put Pellet Class in the subject line.
Holiday Inn Express, (603) 994-1175, is offering a discount to people
taking our class. The hotel is less than 5 miles from our training
center. Please mention "Chestnut Hill Chimney & Hearth" when making
For the NFI Review and Test:
The NFI Pellet review and certification: (this includes the book,
review and exam)
$379 for a new certification, HPBA member, $349 for renewal, HPBA
$619 new certification, non-HPBA member, $539 renewal, non-HPBA member
The following classes are
available for your group or organization. Classes are for industry
professionals unless otherwise noted. To sponsor a class please contact
To attend any class listed below please contact the sponsoring agency,
most classes are open. If a class you are interested in is not listed
here please contact Mark, we can design a class to meet your needs. All
classes listed below have been approved for CEUS by most organizations.
Diagnostics and Repair of Pellet Appliances for the
Professional. (This is a non brand specific class designed to help
technicians in the field provide service to any homeowner)
Wood Burning Appliances
Pellet Burning Appliances
Wood and Pellet Burning Appliances - this
is the only class currently designed for homeowners.
Basic electrical diagnostics for gas and
Electrical Bonding for Hearth Appliances
NFI certification courses for the wood,
pellet or gas exams
Mark has taught classes for NFI,
the HPBA National Trade Show, the NEHPBA regional annual meeting,
American Society of Home Inspectors- New England Chapter, The State of
Maine Fire Marshal's office, and the Kittery Fire Department among