Service and Repair:
Wood, Gas or Pellet Stoves and
Fireplaces and All Chimney Types, Including Warranty Repairs:
We can service any brand that we sell, and most other brands of
appliances as well.
Pellet Appliances should be professionally serviced annually (check your
manual) and most pellet manufacturers strongly recommend that the
service be done by someone who is NFI Pellet Certified. Both Mark and
David are NFI Master Hearth Professionals, which means they carry all 3
certifications - wood, gas and pellet.
Wood Stoves, Inserts and Fireplaces: We can repair wood stoves and
inserts (doors, glass, gaskets, firebrick), we can also repair
fireplaces using the Ahrens Fireplace Restoration System.
Gas Appliances in NH or ME can only be serviced by a licensed
technician. We maintain the appropriate licenses in both states.
Oil Burners, we can not service the oil burner itself, however we work
on oil burner chimneys and install liners for them. (Your oil burner
service technician does not work on chimneys.) Oil flues do need
maintenance, soot can build up and block the draft, pieces of clay flue
tile or bricks can fall down and cause problems as well. If oil flues
are not drafting properly, or if there are even tiny cracks or gaps in
the chimney, they can allow carbon monoxide back into your home. A large
number of our emergency service calls are not chimney fire related, they
are broken or clogged oil flues that are causing CO poisoning.
Damaged Chimneys should be inspected as soon as possible. Chimney damage
can cause all sorts of problems, from smoke backing up into the room, or
water leakage to causing chimney/home fires and carbon monoxide
poisoning. If the damage was caused by a specific incident (lightening
strike, chimney fire, ice damming) your homeowners insurance may cover
part or all of the costs of repairs. And we will work with you and your
agent to get the repairs you need.
If you are a hearth products professional looking for information on our classes that teach service and repair please click: CHC&H Training Center
Warranty Parts and Service
provide warranty service on any stove that we sell. We can also provide warranty
service on stoves purchased elsewhere provided that they are a brand that we
sell. We cannot provide warranty service on brands that we donít sell.
Manufacturerís warranty usually only covers the cost of the part, not service or
shipping. There will be a service charge for all warranty calls, including to
verify if the part is damaged, needs repair, or is covered by the warranty, as
well as to replace the damaged part. This charge can vary based on your
have to pay for all parts and shipping in advance, then we are reimbursed for
the part only after the manufacturer examines the damaged part and determines
whether it is covered by warranty. If they decide it isnít then we are not
reimbursed. On stoves that were not purchased directly from us or the cause of
damage is unclear, we will need to receive payment in full at the time of the
service call, and we will reimburse you when/if we are reimbursed by the
We are not
the ones who determine whether or not a part is covered by warranty, the
manufacturer is the only one who can make that determination.
If you call
for a part that you have diagnosed yourself there will still be a charge for
coming out to replace it, and if the part is not the correct one, or covered by
the warranty, you will be responsible for the cost of that part. Many parts are
returnable, but shipping and restocking fees apply.
manufacturers can take a while to process warranty claims and ship parts. We
have no control over their processes. All scheduling for parts replacement will
be made after we have received the part from the manufacturer.